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According to the province, the city, the bureau on the "three years to improve the service level," the work requirements, and the gas company asking for gap, deep cut potential in the preparation, on the basis of users call center, and the official opening of customer satisfaction service management system.
The system, in the user service center, light road chargeable business hall, pp.97-charge hall, etc, and designate personnel to window unit unified management, users in the gas company for gas installation, gas capture expends business, can use the system to work staff of whole service situation assessment on the spot, evaluation, is "very satisfied, satisfaction, general, not satisfied" four standard, the company will be according to the user's evaluation summary and accept the supervision of the user and criticism, prompt improvement work, optimize service standards, and continue to strengthen the enhancement of construction. Customer satisfaction service management system will and user call system together as the beneficial supplement of the gas service system, for further building good gas supply environment make positive contribution.
In recent years, handan city gas companies rely on gas monitoring system of the upgraded, success in monitoring system set up fuel gas for the center, gas information nets and gas service hotline 5512345 1-the system in the electronic auxiliary service platform, a 24 hours service, and further perfect disabled internal flow of information, more emphasis "gas repair initial consultant system", the user only make a telephone call, can solve the gas worry, avoid prevarication phenomenon. At the same time, the company make full use of various news media and launch site service to the timing of the users about daily gas supply, gas rush repairs, gas network construction, eight problems of public commitment made and content, announced "public service work handan gas manual", clearly list each service offices of basis, procedure, time limit, active accept user supervision. The public and a promise to work content is put in place, did not appear WeiNuo phenomenon.